Why Is UX Design So Important For Business Owners In 2024?

Kat Irwin

You've probably heard about UX design before, and you may be wondering: why is UX design SO important for business owners and does it really matter?

Keep reading because in this blog post we are going to dive into both!

As a business owner in 2024, it's crucial to stand out online. Investing in user experience (UX) design makes a huge difference when it comes to standing out and increasing sales.

In fact, businesses that invest in robust UX design can see conversion rates soar by an astonishing 400%. (source: Linearity.io)

In this post, I'll explain UX and why it is so important for your small business in 2024. We'll also explore use cases where UX has significantly helped business growth.

Keep in mind - this guide isn't for UX designers; it's for business owners like you looking to grow your brand and sales.

Why is UX Design So Important? Key takeaways

UX design helps your brand stand out from others and builds customer trust. Plus, getting things right from the start saves money in the long run. Business owners can't overlook UX if they want to succeed online.

  • UX design makes your site or app intuitive and easy to use, which helps attract more visitors and keeps them there longer.
  • Businesses can sell more and attract more customers by making shopping simple, like Amazon, or enjoyable, like Netflix.
  • Creating a seamless and positive user experience builds customer trust, just like Turbo Tax does by making complex tasks easy.
  • Investing in a meaningful user experience attracts more visitors and encourages them to stay longer, enhancing customer engagement and loyalty.
  • Investing in UX design can significantly boost a business's success; for instance, Airbnb's emphasis on creating a distinctive and intuitive user experience catapulted its market value to $113 billion in 2024. (Source: Search Logistics)
  • Even though we are using huge corporations as examples, all sorts of businesses can leverage this too, adapting these strategies to fit their unique contexts and customer bases.

What is UX Design

We'll keep it simple: UX design stands for user experience design, and it's all about ensuring people who use products or services like websites and apps have a positive and seamless experience.

At Kat Irwin Design, my approach is centered around understanding what users need and want. Then, I create designs that look great and are easy to use.

This involves examining how someone interacts with something—from the moment they start using it to when they're done. My job is to pinpoint and alleviate any difficulties or usability issues within this process.

The goal is to ensure that everyone using the product has a seamless experience without any frustration. This UX design process is key for businesses because a happy user is more likely to turn into a loyal customer.

Why is UX Design So Important?

Laptop and plants awaiting Kat to write her blog post on Why UX Design Is So Important

UX design is essential because it ensures customers enjoy using your product, leading to satisfaction and brand loyalty. It's about creating a welcoming and efficient experience that encourages them to return. Here are the 5 main reasons small business owners should invest in UX design.

#1: Improved customer experience

The core of UX design revolves around the dedication to improving the overall customer experience.
By prioritising user needs, UX design streamlines and simplifies interactions, making products functional and enjoyable.

Netflix shows us how it's done with its user experience (UX) and user interface (UI). Netflix makes it easy and fun to discover new shows and movies based on viewer preferences. This keeps people coming back for more.

Their secret? A design that prioritises the viewer. It's all about creating a smooth user journey from the moment you log in to when you find your next binge-worthy show.

This approach has paid off big time. Thanks to their focus on personalization, Netflix has seen huge growth and better user engagement. For small business owners like me, this is a powerful lesson.

Bottom Line: Giving customers what they want in an easy-to-use format can turn them into loyal fans. And we know happy customers are crucial to growing our businesses.

#2: Increased conversion rates

Effective UX design can significantly increase conversion rates by improving user experience. In fact, studies say improving UX can increase conversion rates by 400% (Source: Forrester).

Amazon shows us how robust UX design can skyrocket sales. Their site is easy to use, and they obsess over their customers. You find what you need fast, buying is simple, and the return process is a breeze. This excellent user experience makes people more likely to buy.

Making your website user-friendly isn't just nice; it's essential for businesses in 2024. Amazon leads the way by making shopping hassle-free for millions of users across different generations. They focus on what shoppers want and ensure they get it without stress or confusion.

Bottom Line: To increase sales online, ensure your website's shopping and checkout experiences are easy and intuitive. A robust UX design encourages customers to complete their purchases, increasing conversion rates.

#3: Brand loyalty and trust

A well-crafted UX fosters brand loyalty and trust. When users consistently have positive interactions with a product, they develop a sense of reliability and confidence in the brand.

Turbo Tax is an excellent example of how UX design can build brand loyalty and trust. They used nine smart tactics to make their user experience very personal. TurboTax creates an enjoyable tax-filing experience by orienting messaging around goals, offering personalized onboarding, automating data entry, injecting brand personality, focusing users on one task, breaking up workflows, showing progress, celebrating success, and providing ongoing value. (Source: Appcues). This approach helped build a strong bond between users and the brand.

Even after facing issues with trust due to certain designs, Turbo Tax worked on clear explanations and better experiences to win back user confidence. (Source: Appcues)

It's about giving users reasons to stay loyal through smooth digital products and honest communication.

Bottom Line: UX design is crucial for online businesses when it comes to establishing brand loyalty and trust with customers. Turbo Tax proves that every interaction matters in building trust and a loyal following.

#4: Differentiation from competitors

In a crowded market, exceptional UX design sets a product or user interface apart from its competitors. By offering a unique, seamless user experience, a brand can distinguish itself, capturing the attention and preferences of users who are often overwhelmed by choices.

For example, consider the music streaming service Spotify. While Spotify has undeniably revolutionized the music industry with its on-demand streaming and personalized recommendations, it also excels in design by prioritising simplicity and user experience.

Moreover, Spotify continuously listens to user feedback and adapts quickly to evolving preferences. For instance, the platform's "Discover Weekly" playlist feature uses advanced algorithms to curate personalized music recommendations for each user, enhancing the overall listening experience.

In a highly competitive market with competitors such as Apple Music and Amazon Music, Spotify's focus on delivering a seamless user experience has been instrumental in maintaining its position as a market leader. By prioritising user needs and simplifying the music discovery process, Spotify has garnered a dedicated user base and set itself apart from competitors.

This is an excellent example of how focusing on what makes your product easy and enjoyable can make a huge difference. Prioritising user needs helps you stay ahead of competitors that focus on 'good enough' and their bottom line.

Bottom Line: To stand out from the competition, focus on your customers' needs as Spotify does. A great UX can set you apart and make you the preferred choice. Simplify and enhance the user experience to be better than the rest.

#5: High return on investment

Investing in UX design yields a high return. By improving the user experience, companies see increased customer retention, higher conversion rates, and reduced development costs due to fewer revisions and fixes.

Airbnb is a great example of how prioritising UX can enhance business success. In 2024, its value hit $113 billion (Source: Search Logistics). This wasn't by chance. They poured effort into making their platform stand out, adding new features, improving quality, and giving users a unique experience. All these moves were smart investments that paid off big time.

Bottom Line:  A well-designed user experience (UX) can significantly impact business growth, customer satisfaction, and profitability. For small businesses, UX spending is not an expense but an investment with high returns.

How to get started with UX design? Actionable tips for business owners

Laptop ready for a user to get started with UX design

Starting your UX design journey may seem daunting, but it's essential for small business owners who want to improve their online presence.

Here are some actionable steps to help you get started:

Step 1: Understand Your Audience and Business Goals

Identify your target customer and define clear business objectives. This step can be as simple as brainstorming who your customers are and what they might need or want from your product or service.

You can gather insights using online resources or market research tools such as Google Analytics or SurveyMonkey. Understanding your audience is the foundation of good UX design, which is why gathering insights on existing and potential users is a critical first step

Step 2: Gather User Feedback

Collect feedback from your current customers. You can do this through simple surveys, feedback forms on your website, or even casual conversations.

Focus on understanding their pain points, preferences, and experiences with your product or service. This information is crucial for improving user experience.

Step 3: Hire or Consult with a UX Professional

Consider hiring a UX designer or consultant. They can handle the more technical aspects of UX design, such as wireframing, prototyping, and user testing.

If hiring a full-time professional isn't feasible, look for freelancers or agencies that can work on specific projects or offer consultancy services.

Step 4: Implement User-Friendly Design Principles

Work with your UX designer to ensure your website or app is intuitive and easy to navigate. Even without technical skills, you can provide valuable input about your business and customers.

Focus on clear, simple, and consistent design. Avoid clutter and ensure that the most critical information is easily accessible.

Step 5: Continuously Monitor and Improve

Regularly review user feedback and website analytics. Look for patterns or recurring issues that might indicate problems with the user experience.

Stay open to making changes based on user feedback and evolving trends in UX design. Remember, UX design is an ongoing learning, implementation, and refinement process based on user interaction and feedback.

Tools and Methods of UX Design

A woman working at computer leveraging UX tools and methods

Improving user experience (UX) involves understanding users, testing designs, sketching early concepts, and maintaining consistency.

Here are some essential tools and methods employed in UX design:

User Personas and Profiles

User personas are essential in UX design because they are based on actual user data and insights, helping designers understand their audience's needs.

By creating detailed personas, designers can ensure that every aspect of the UX process aligns with users' wants and needs.

Gathering data about users' behaviours, goals, and frustrations is key to crafting these personas, which remind us of the human element behind every interaction with digital products.

User Testing and Surveys

User testing and surveys are crucial for understanding how real people interact with a product or design. They reveal where users face challenges and provide direct feedback on their experience.

Conducting user research and testing early in the design process can save time and money by preventing issues later. It also offers opportunities for new ideas and improvements based on user feedback.

Wireframes and Prototypes

Wireframes are like blueprints for digital products. They outline the layout and navigation pathways, ensuring proper organisation and flow within digital spaces. Wireframes are essential for identifying and resolving potential issues before full-scale user interface development begins, ensuring a seamless user experience.

Design Patterns and Style Guides

Design patterns are fundamental in creating intuitive and user-friendly interfaces. They provide a framework for consistent and efficient design, ensuring elements like buttons and navigation menus are familiar and accessible to users.

Additionally, style guides establish rules for design elements such as colour schemes, typography, and layouts across a website or application. This consistency builds user trust by delivering a predictable and coherent experience.


How does a UX designer improve user interfaces on mobile apps and websites?

A UX designer optimizes user interfaces by ensuring they are intuitive, user-friendly, and visually appealing. This enhances the usability and accessibility of both mobile apps and websites, leading to a better user experience.

Why is it important to define customer journeys in UX design?

Defining customer journeys is crucial in UX design as it helps map out all the user's steps, from the first interaction to the final outcome. This understanding allows designers to create more effective, user-centric experiences tailored to users' needs and expectations.

In what ways does UX design contribute to user satisfaction in digital products?

UX design plays a pivotal role in user satisfaction by ensuring that digital products are easy to navigate, aesthetically pleasing, and efficiently meet users' needs. This focus on user-centric design helps retain users and encourages continued product use.

How does UX design differ for desktop software compared to mobile applications?

For desktop software, UX design often involves creating a user interface that can handle more complex tasks and larger amounts of information while maintaining ease of use. In contrast, UX design for mobile devices focuses on simplicity and immediate accessibility due to the smaller screen size and touch-based interaction.

Conclusion and Future Outlook

UX design is crucial for business owners in 2024 because it can enhance customer satisfaction, boost retention rates, and increase sales. It's all about making customers happy and keeping them coming back. By focusing on what users need and enjoy, businesses can stand out, sell more, and build trust.

The future looks bright for those who embrace UX. It's key to thriving in a competitive market. So yes, investing in great UX isn't optional; it's a must for growing your brand and connecting with your audience.

Desk with laptop on it and blog post on UX design completely written
Hi, I'm Kat
A web designer with 9+ years of design. I partner with leaders seeking long-term solutions for their business. If you’re determined to make an impact with your business, I’m here to help: Work with me or See my Services